The name that will appear on your cardholder statement after a purchase will be “The Decor NZ”.
We hope you enjoy your shopping experience and even more so your newly purchased items. By visiting or shopping at The Decor NZ online, you accept these conditions so please read them carefully.
PRODUCT DESCRIPTIONS
The Decor NZ strives to be as accurate as possible when describing the products featured on the site. However, The Decor NZ does not warrant that the product description or other content on this site is 100% accurate, complete, reliable or error-free. Please note that there is room for minor error and discrepancies. If a product offered on The Decor NZ is found to be not as described, it is your responsibility to return it in an unused condition for a credit or exchange.
REFUND POLICY
The Decor NZ wants you to absolutely love everything you have purchased. If, for any reason, you are not satisfied with your purchase, please send us an email at sales@thedecor.co.nz return it to us at the below address within 7 days of receipt of the products. And provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging, we will either replace it, exchange it or provide a store credit. Please ensure you email us at sales@thedecor.co.nz informing us that you would like to return the item including the invoice number, and the reason for returning it.
Please note that sale items are not eligible for a refund however you are welcome to exchange the item for something else. A credit voucher will be issued only for products purchased at regular rate to use at a later date. All special orders are final sales.
Please ask before buying if you are unsure of any aspect of the product. We cannot accept unused goods in damaged packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty or damaged during shipping, in which case we will also refund the cost of returning the goods to us. If any damaged You should notify us within 5 days after you received the product via courrier or shipping. After 5 days we will not provide any refund or exchange unless covered by manufacyurer warranty.
All sales will be considered as final sale if not notified to us within 5 days after receiving the product for any damges or fault.
Products must be returned to the following address, at your own cost, unless the goods are faulty, then you will be advised of the return address by email:
The Decor NZ
3 Bellbird Street,
Papakura, Auckland 2110
Once we have received the returned products we will notify you by email of your exchange or refund entitlement. All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
PRIVACY POLICY
The Decor NZ is passionate about its customers and respect their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by The Decor NZ.
Joining the The Decor NZ mailing list is optional, although recommended. It allows you to keep up to date with the latest info including whats new in store, events going on and upcoming promotions. If you have signed up for our mailing list and would like to unsubscribe, simply email us at sales@thedecor.co.nz with unsubscribe in the subject area, and you will be removed immediately.
TERMS OF SERVICE
1. Acceptance Of Terms
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
2. Price, Currency & GST
All prices on this website are stated in New Zealand Dollars (NZD). Orders will be processed in New Zealand Dollars (NZD) only. The Decor NZ reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.
3. Payment & Security
The Decor NZ credit card information security policy: The Decor NZ uses the Stripe Payment Gateway for its online card transactions.
Stripe are a PCI DSS compliant third party who process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
– Payments are processed in real-time
– The Decor NZ does not have access to your full card number, this credit card payment is secured by Stripe.
– Stripe have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
– visit www.stripe.com for more info on online credit card payments.
Bank Deposit / Direct Debit Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock.
4. Domestic Shipping
Our products are sent directly to you from our store in Papkura, Auckland. We use NZ Post, Poste Haste, NZ Courier and Fastway Couriers for orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest Couriers office. Your shipping cost will be calculated at the checkout. Please note, oversized and heavy items are excluded from our flat rate and free shipping promotion. We aim to dispatch all orders (with the exception of custom orders and pre-orders) within 3-5 business days. Please allow 5-10 working days for delivery during December.
5. International Shipping
If you live outside of the list of countries we ship to and wish to have a product shipped to you, please email us with your destination and we will provide you with a shipping cost, if possible. Please note that not all items are eligible for shipping, this includes breakables, heavy and oversized items.
6. Special Orders
We do offer special orders of some of the brands we stock by arrangement. Once purchase is complete, please email us at sales@thedecor.co.nz to discuss your requirements. All custom orders are final sales.
7. Promotions & Discounts
All promotions & discount codes are issued at the discretion of The Decor NZ. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer & discount codes can only be used once per customer per promotion, unless specified. Promotional offer & discount codes will not be extended beyond the specified end date.